Returns & Exchanges

At Kion, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for hassle-free returns on all eligible items. Our goal is to ensure your shopping experience remains seamless from the moment you order until the moment you are satisfied.

Return Process

• 1.
  Initiate Your Request

  Log in to your Kion account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the product is in its original, unused condition to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.